Privacy Policy

Policy Version: v1
Effective Date: 01 January 2026
Last Updated: 01 January 2026

1. Introduction

AI Labs TN (“AI Labs TN”, “we”, “us”, or “our”) operates the RootsVisionAI platform (“RootsVisionAI”, “RVA”, or “Platform”).

This Privacy Policy explains how personal data is collected, used, processed, stored, and protected when you access or use RootsVisionAI.

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

• Patients and end users
• Healthcare and personal care providers
• Clinic and hospital staff
• Website and app visitors

This policy should be read together with:

• Terms & Conditions
• Acceptable Use Policy
• Any applicable Data Processing Addendum (DPA)

3. Roles & Responsibilities

3.1 Data Controller

Healthcare providers (hospitals, clinics, doctors, service providers) are the Data Controllers for patient personal and medical data uploaded to the Platform.

Providers are responsible for:

• Obtaining valid patient consent
• Ensuring lawful data collection
• Complying with applicable healthcare regulations

3.2 Data Processor

AI Labs TN acts as a Data Processor, processing data only on behalf of providers and users to deliver platform services.

4. Information We Collect

4.1 Personal Information

• Name, age, gender
• Email address and phone number
• Account identifiers

4.2 Health & Booking Information

• Appointment details
• Symptoms entered by users
• Medical images and records (if uploaded)
• Prescription reminders and follow-ups

4.3 Technical & Usage Data

• IP address
• Device and browser information
• App usage logs
• Performance and diagnostic data

5. Use of AI & Automated Processing

RootsVisionAI uses AI and automated systems to:

• Analyze symptoms for informational insights
• Improve provider recommendations
• Optimize search and booking experiences

Important:

• AI outputs are assistive and informational only
• They do not replace professional medical judgment
• Users should verify information with healthcare professionals

6. Legal Basis for Processing

We process personal data based on:

• User consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests in operating and improving the Platform

Processing complies with the Digital Personal Data Protection Act, 2023 (India).

7. Data Sharing & Disclosure

We may share data with:

• Healthcare providers selected by the user
• Authorized staff and administrators
• Third-party service providers (payment, messaging, analytics)
• Legal or regulatory authorities when required by law

We do not sell personal data.

8. Data Storage & Security

We implement reasonable technical and organizational measures to protect personal data, including:

• Access controls
• Encryption
• Audit logging
• Rate limiting and security monitoring

Despite best efforts, no system is completely secure.

9. Data Retention

Data is retained only for as long as necessary to:

• Provide services
• Meet legal and regulatory requirements
• Resolve disputes

Retention periods may vary based on data type and provider obligations.

10. User Rights

Subject to applicable law, users may have the right to:

• Access their personal data
• Request correction or updates
• Withdraw consent
• Request deletion (subject to legal obligations)

Requests can be submitted using the contact details below.

11. Cookies & Tracking

RootsVisionAI may use cookies and similar technologies for:

• Authentication
• Session management
• Analytics and performance

See the Cookie Policy for details.

12. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

13. Children’s Privacy

RootsVisionAI does not knowingly collect personal data from children without appropriate parental or guardian consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last Updated” date.

15. Contact Us

AI Labs TN
Email: support@rootsvisionai.org
Website: https://rootsvisionai.org